Shiping Policy

At Moon Fitters, we aim to deliver your orders quickly and safely. Please read through our shipping policy to understand our processes and shipping options.

Shipping Methods & Rates

We offer a variety of shipping options to meet your needs. Shipping rates are calculated based on your location, the size and weight of your order, and the shipping method you select.

  1. Standard Shipping:
    • Estimated delivery time: 5-7 business days
    • Cost: Varies by location
  2. Expedited Shipping:
    • Estimated delivery time: 2-3 business days
    • Cost: Varies by location
  3. Overnight Shipping:
    • Estimated delivery time: 1 business day
    • Cost: Varies by location

Processing Time

  • All orders are processed within 1-2 business days (Monday to Friday, excluding holidays).
  • Once your order has been processed, you will receive a shipping confirmation email with tracking information.

    Order Tracking

    • Once your order has shipped, we will send you a tracking number via email so you can follow your package's journey.
    • You can track your order status on our website or directly through the carrier's tracking page.

    Missed or Delayed Deliveries

    • Once your package leaves our warehouse, it is in the hands of the carrier (USPS, UPS, FedEx, etc.). While we do our best to ensure timely deliveries, we cannot be responsible for any delays caused by the carrier.
    • If your package is delayed or lost in transit, please contact the carrier directly using the tracking number. You may also reach out to our customer service team for assistance.

      Address Accuracy

      • Please ensure your shipping address is correct and complete at the time of checkout. Market Boy is not responsible for delays or lost packages due to incorrect or incomplete shipping addresses.
      • If you realize you've entered the wrong address, please contact us as soon as possible, and we will do our best to update it before the order is shipped.

      Order Modifications or Cancellations

      • If you need to modify or cancel your order, please contact us immediately at support@moonfitters.com. Once your order has been processed or shipped, we are unable to make any changes.